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International shipping

We are happy to ship your order to all countries listed below. If your country is not listed, we can send you an individual offer by e-mail.

Standard shipping

Country Shipping costs
Andorra 11,90 €
Argentinia on request
Armenia on request
Azerbaijan on request
Australia on request
Austria 5,90 €
Bahrain on request
Belarus 14,90 €
Belgium 5,90 €
Bolivia on request
Brasil on request
Bulgaria 11,90 €
Canadaon request
Chile on request
China on request
Columbiaon request
Costa Rica on request
Croatia32,90 €
Cubaon request
Cyprus 11,90 €
Czech Republic 7,90 €
Denmark 9,90 €
Dominican republic on request
Ecuador on request
El Salvador on request
Estonia11,90 €
Finland 9,90 €
France (Overseas territories excluded) 8,90 €
Georgia on request
Germany 2,49 €
bis 99 € Warenwert 4,29 €
Greece11,90 €
Guatemala on request
Honduras on request
Hong Kong on request
Hungary11,90 €
Iceland 15,90 €
India on request
Indonesia on request
Ireland 11,90 €
Israel on request
Italy 5,90 €
bis 100 € Warenwert 9,90 €
Japan on request
Kazakhstan on request
Kuwait on request
Latvia11,90 €
Liechtenstein 14,90 €
Lithunia11,90 €
Luxembourg 5,90 €
Malaysia on request
Malta 11,90 €
Mexico on request
Monaco 9,90 €
Netherlands 5,90 €
New Zealand on request
Nicaragua on request
Norway 17,90 €
Oman on request
Panama on request
Paraguay on request
Peru 32,90 €
Philippines on request
Poland 11,90 €
Portugal 9,90 €
Qatar on request
Romania 11,90 €
Russian Federationno shipping possible/td>
Saudi Arabia on request
Singapore on request
Slovakia11,90 €
Slovenia 9,90 €
South Africa on request
South Korea on request
Spain 8,90 €
Sweden11,90 €
Switzerland (incl. Handling fee) 13,90 €
Taiwan on request
Thailand on request
Turkey 24,90 €
Ukraine 14,90 €
United Arab Emirates on request
United Kingdom kein Versand möglich
Uruguay on request/td>
USA on request
Uzbekistan on request
Venezuela on request

Bicycles, pedelecs and e-cargobikes

Bicycles, e-bikes and e-cargobikes are charged per piece.
Country Bicycle Pedelec E-cargobike
Andorra on requeston requeston request
Argentina on requeston requeston request
Armenia on requeston requeston request
Azerbaijan on requeston requeston request
Australia on requeston requeston request
Austria49,90 € 49,90 €on request
Bahrain on requeston requeston request
Belarus on requeston requeston request
Belgium 49,90 € 49,90 €on request
Bolivia on requeston requeston request
Brasil on requeston requeston request
Bulgaria 99,90 € 99,90 €on request
Canadaon requeston requeston request
Chile on requeston requeston request
China on requeston requeston request
Columbiaon requeston requeston request
Costa Rica on requeston requeston request
Cubaon requeston requeston request
Croatia 99,90 € 99,90 €on request
Cyprus on requeston requeston request
Czech Republic99,90 € 99,90 €on request
Denmark49,90 € 49,90 €on request
Dominican republic on requeston requeston request
Ecuador on requeston requeston request
El Salvador on requeston requeston request
Estonia 149,90 € 149,90 €on request
Finland 149,90 € 149,90 €on request
France (Overseas territories excluded) 49,90 € 49,90 €on request
Georgia on requeston requeston request
Germany29,90 € 49,90 €180,00 €
Greece149,90 € 149,90 €on request
Guatemala on requeston requeston request
Honduras on requeston requeston request
Hong Kong on requeston requeston request
Hungary149,90 € 149,90 €on request
Iceland on requeston requeston request
India on requeston requeston request
Indonesia on requeston requeston request
Ireland 99,90 € 99,90 €on request
Israel on requeston requeston request
Italy49,90 € 49,90 €on request
Japan on requeston requeston request
Kazakhstan on requeston requeston request
Kuwaiton requeston requeston request
Latvia149,90 € 149,90 €on request
Liechtensteinon requeston requeston request
Lithunia149,90 € 149,90 €on request
Luxembourg 49,90 € 49,90 €on request
Malaysiaon requeston requeston request
Malta on requeston requeston request
Mexico on requeston requeston request
Monaco on requeston requeston request
Netherlands49,90 € 49,90 €on request
New Zealand on requeston requeston request
Nicaragua on requeston requeston request
Norway 149,90 € 149,90 €on request
Oman on requeston requeston request
Panama on requeston requeston request
Paraguay on requeston requeston request
Peru on requeston requeston request
Philippines on requeston requeston request
Poland 49,90 € 49,90 €on request
Portugal 49,90 € 49,90 €on request
Romania on requeston requeston request
Russian Federationno shipping possibleno shipping possibleno shipping possible
Saudi Arabia on requeston requeston request
Singapore on requeston requeston request
Slovakia149,90 € 149,90 €on request
Slovenia 149,90 € 149,90 €on request
South Africa on requeston requeston request
South Korea on requeston requeston request
Spain (Balearics/Ibiza, Menorca, Formentera)69,90 €69,90 €on request
Spain (Balearic Islands/Mallorca)69,90 €69,90 €on request
Spain (Mainland)49,90 €49,90 €on request
Spain (Canary Islands)79,90 €79,90 €on request
Sweden149,90 € 149,90 €on request
Switzerland 69,90 € 69,90 €on request
Taiwan on requeston requeston request
Thailand on requeston requeston request
Turkey on requeston requeston request
Ukraine on requeston requeston request
United Kingdom no shipping possibleno shipping possibleno shipping possible
Uruguay on requeston requeston request
USA on requeston requeston request
Uzbekistan on requeston requeston request
Venezuela on requeston requeston request
United Arab Emirates on requeston requeston request

Bulky goods

In addition to the standard shipping costs, we charge a surcharge of 20 €.


We ship as an insured package via DHL. To track your shipment you will receive a tracking number. There is no minimum order value with us!

Shipping to countries of the European Union include VAT. We do not charge VAT when shipping to non-EU countries. Please also note our Customs and tax information.


Payment

How can I pay?

These are the payment methods which we accept:
Delivery to countries outside of Germany:
  • Bank/wired transfer
  • Credit card: Visa or Mastercard
  • Masterpass
  • Amazon Payments
  • PayPal
  • Payments via credit card or Masterpass will be charged directly after your order.
Cash on delivery is not possible outside of Germany. Here you can find more information regarding payment methods. Delivery to Germany:
  • Cash on delivery
  • Bank/wired transfer
  • PayPal
  • Amazon Payments
  • Credit card: Visa or Mastercard
  • Masterpass
  • Direct debit: If you have already paid once via wired/bank transfer, logged in using your customer number aand password and the order value is not above 250 €
  • Financing by a bank: Goods worth more than 500€ can be financed through Santander Consumer Bank - subject to loan commitment by the bank. (Hinweis gem. § 5a III Nr. 2 UWG: Ein Angebot der Santander Consumer Bank AG, Santander-Platz 1, 41061 Mönchengladbach.)
  • In our Local retail store you can pay cash or with your EC or credit card. PayPal, cash on delivery or direct debit are not possible here.

German orders only: When will the direct debit take place?

We will only perform the direct debit once we have shipped the goods and you have received a shipment confirmation via email. To avoid delays please make sure that there is enough balance in your bank account.

Will I be informed that you have received my payment?

If you have selected bank/wired transfer to pay for your order, we will ship your order as soon as we received your payment, and all ordered items are in stock. We will not send a confirmation email once we received your payment.
If you have selected to pay via PayPal or Masterpass you will receive a confirmation of payment from PayPal or Masterpass directly. You will not receive a confirmation from our shop.

How can I send additional money once I have changed my order?

If you have paid your initial order via bank/wired transfer, PayPal, credit card or Masterpass you will receive an email with an updated order overview including payment instructions for the respective way of payment. For direct debit or cash on delivery (direct debit and cash on delivery only available in Germany) payments we will charge you with the correct amount automatically, you don't have to do anything. If you would like to pay the difference with a voucher please send us the voucher number via email.

What's your bank details?

Account:
HIBIKE BAER KG
IBAN: DE35 5004 0000 0481 7474 00 (copy&paste: DE35500400000481747400)
SWIFT-BIC: HELADEF1TSK Bank: Commerzbank (Frankfurt am Main)



In addition to this data you can see our bank details in every payment instructions which we send you once an additional payment is necessary.

What is your PayPal address?

Address: paypal@hibike.com
In addition to this data you can see our PayPal details in every payment instructions which we send you once an additional payment is necessary.

What is MasterPass?

MasterPass is a payment service offered by Mastercard, but you do not need a Mastercard to use it, it works with Visa, American Express, Mastercard and most other credit and debit card companies. First, please sign up for Masterpass at your bank, it is free. After that you can create a free Masterpass account where you can enter your credit card data to purchase goods in our shop and many other online shops.
Do you want to learn more about Masterpass? Go to Masterpass homepage...

What is Amazon Payments?

By using Amazon Payments you can pay with your Amazon data without creating an account or logging in. You can simply use the address book and payment security provided by your own Amazon account. Just select "Pay with Amazon" in your shopping cart to use this way of payment.

How do I receive the refund?

We will refund you the money the same way that you have paid. A gift voucher will be recharged so you can use it for your next order. The only exception is payment via cash on delivery (only availabke for deliveries to Germany), we will send you a collection only check or transfer the money to your bank account. In this case please enter your bank data in the return sheet.

How do I receive the difference once I have changed my order?

We will refund you the money the same way that you have paid. A gift voucher will be recharged so you can use it for your next order. For credit card, direct debit or cash on delivery (direct debit and cash on delivery only available in Germany) we will charge you with the correct amount automatically, no refund necessary.
 
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